The Power of Feedback in Online Learning: How to Incorporate Intercultural Intelligence in Communicating Evaluative Comments

Abstract

How do cultural differences impact the way we give and receive feedback in online learning environments? The goal of this paper is to explore: (a) the notion of intercultural intelligence; and (b) culturally appropriate and effective ways of using feedback. Cultural norms and expectations vary widely in communicating evaluative messages. This paper focuses on recent literature on theories and practice that address relevant skills and understanding required for enhancing informal and formal feedback in online learning environments. The main focus of the paper is to examine how cultural and contextual factors influence communicating feedback. A key objective of this exploration is to understand different norms around power relations, face giving and saving, communication styles such as high and low context, and identities. In addition, the literature review portion will include some of the latest research on feedback, communication and sociolinguistic ideologies. The main purpose of the paper is not prescriptive, but collaborative and exploratory.