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Institution

Address: Bergstraße 7C

City: Angelbachtal

Country

Contact emaillisamarie@learnlife.com

Institution websitehttps://learnlife.com/

Own websitehttp://lisamarieblaschke.pbworks.com

My EDEN portfolio

Membership type

Membership starting date: 2003

Conference attendances

EDEN Annual Workshop:

  • 2011: Dublin, Ireland
  • 2013: Oslo, Norway
  • 2014:Zagreb, Croatia
  • 2015: Barcelona, Spain
  • 2016: Budapest, Hungary
  • 2017: Jonköping, Sweden
  • 2018: Genoa, Italy
  • 2019: Brugge, Belgium
  • 2020: Timisoara, Romania (onlne)

EDEN Research Workshops:

  • 2020: Lisbon, Portugal (online)
  • 2018: Barcelona, Spain
  • 2016: Oldenburg, Germany
  • 2012: Leuven, Belgium
  • 2010: Budapest, Hungary
  • 2008: Paris, France
  • 2006: Barcelona, Spain
  • 2004: Oldenburg, Germany

Conference presentations

Blaschke, L.M. (2020). Grabbing hold of opportunity: Realizing self-determined learning in the online classroom. (Re)Learn Festival 2020: https://relearnfestival.com/#speakers

Prinsloo, P., Blaschke, L.M. & Olcott, D., Jr. (2020). How do we know they are learning? Student data and the synergies of human and artificial intelligence. (Best Research Paper Award Nominee.) EDEN Annual Conference, June 22-24, 2020, Timisoara, Romania (virtual).

Texeira, A., Olcott, D. Jr., & Blaschke, L.M. (2020). Leadership Workshop. EDEN Annual Conference, June 22-24, 2020, Timisoara, Romania (virtual).

Blaschke, L.M., Kucina, S., Poce, A., & Read, T. (2020). EDEN #OnlineTogether Webinars Experience (Workshop). EDEN Annual Conference, June 22-24, 2020, Timisoara, Romania (virtual).

Blaschke, L.M. & Van den Berg, G. (2019). Preparing Leaders, Managers, and Instructors for Technology Enhanced Learning (TEL) in Their Organisations. 28th ICDE World Conference, November 4-7, 2019. Dublin, Ireland. Available from: https://www.slideshare.net/lisamarieblaschke/preparing-leaders-managers-and-instructors-for-realizing-tel-in-their-organizations/lisamarieblaschke/preparing-leaders-managers-and-instructors-for-realizing-tel-in-their-organizations 

Blaschke, L.M. (2019). Preparing for the Digital Age: Realising Technology Enhanced Learning in Your Organisation. C3L Webinar. Available from: https://www.youtube.com/watch?v=qSP_8lfydJM

Blaschke, L.M. (2018). Learner agency and the “self”-pedagogies. In Proceedings of the Tenth European Distance and E-learning Network (EDEN) Research Workshop, October 25-26, 2016. Barcelona, Spain.

 

Blaschke, L.M. (2017)Institutional strategies for OER: Examples of OER Implementation from EDEN Members (Athabasca University, Open University UK, University of Oldenburg). EU Digital Skills Working Group Meeting, December 7-8, 2017, Zagreb, Croatia. 

 

Blaschke, L.M. (2017). Meeting Employer Needs Through Continuous Professional Development: From Theory to Practice. EDEN Open Classroom conference, November 9-10, 2017, Kaunas Lithuania. Available from: https://www.slideshare.net/lisamarieblaschke/meeting-employer-needs-through-continuous-professional-development-from-theory-to-practice 

 

Blaschke, L.M. (2017). Applying heutagogy in online education: Designing for self-determined learning. 27th ICDE World Conference, October 16-19, 2017. Toronto, Canada. Available from: https://www.slideshare.net/lisamarieblaschke/applying-heutagogy-in-online-education-designing-for-selfdetermined-learning

 

Blaschke, L.M. (2017). What is heutagogy? And how can we use it to develop self-determined learners? Faculty Development Online Virtual Conference, February 1-2, 2017. University of Maryland University College. 

 

Blaschke, L.M. (2016). Open educational resources (OER): Guidance for institutional decision makers in developing an OER strategyIn Proceedings of the Ninth European Distance and E-learning Network (EDEN) Research Workshop, October 4-6, 2016. Oldenburg, Germany. Available from: http://vs1.pbworks.com/shared/icons/page_white_powerpoint-v21619513.png) !important; background-position: left center; background-repeat: no-repeat no-repeat;">Blaschke_EDEN_RW9_2016.pptx

 

Olcott, D., Jr., & Blaschke, L.M. (2016). Mobilising leadership for innovative open and distance education in the 21st Century. In Proceedings of the European Distance and E-learning Network (EDEN) Annual Conference, June 14-17, 2016. Budapest, Hungary.

 

Blaschke, L.M. (2015). North-South-South Partnerships and Scholarship. Panel discussion. 26th ICDE World Conference, October 14-16, 2015. Sun City, South Africa. Available from: http://vs1.pbworks.com/shared/icons/page_white_powerpoint-v21619513.png) !important; background-position: left center; background-repeat: no-repeat no-repeat;">N-S-S Partnerships and Scholarship_Blaschke.pptx

 

Blaschke, L.M. (2015). Heutagogy: Changing the playing field. Pre-Conference Workshop. 26th ICDE World Conference, October 14-16, 2015. Sun City, South Africa. Available from: http://vs1.pbworks.com/shared/icons/page_white_powerpoint-v21619513.png) !important; background-position: left center; background-repeat: no-repeat no-repeat;">ICDE_Workshop_Heutagogy.pptx

 

Olcott, D., & Blaschke, L.M. (2015). In search of leadership: Innovative approaches to building adaptive learning communities. In Proceedings of the European Distance and E-learning Network (EDEN) Annual Conference, June 10-12, 2015. Barcelona, Spain. Available from: http://vs1.pbworks.com/shared/icons/page_white_acrobat-v38159291.png) !important; background-position: left center; background-repeat: no-repeat no-repeat;">EDEN 2015 - In Search of Leadership - Adaptive Learning Communities.pdf

 

Blaschke, L.M., & Porto, S. (2013). Enhancing the learning experience through virtual team teaching. In Proceedings of the Annual European Distance and E-learning Network (EDEN) Conference, June 12-15, 2013. Oslo, Norway. Available from: http://lisamarieblaschke.pbworks.com/w/file/67328222/153_Blaschke_Porto.pdfBlaschke, L.M., & Porto, S. (2012). Adopting emerging technologies: Bridging the gap in preparing distance educators for the 21st century. European Distance and E-learning Network (EDEN) Annual Conference, June 6-9, 2012. Presentation: [in progress]

Blaschke, L.M. (2011). Sustaining lifelong learning: A review of heutagogical practice and self-determined learning. European Distance and E-learning Network (EDEN) Conference, June 19-22, 2011. Dublin, Ireland. Presentation: http://www.slideshare.net/lisamarieblaschke/sustaining-lifelong-learning-a-review-of-heutagogical-practice

Blaschke, L., & Brindley, J. (2010). Establishing a foundational framework for development of reflective thinking: Learning journals in the MDE. European Distance and E-learning Network (EDEN) Research Workshop, October 25-27, 2010. Budapest, Hungary. Best Research Paper award. Conference Presentation.

Blaschke, L., Porto, S., & Kurtz, G. (2010). Assessing the added value of Web 2.0 tools for e-learning: The MDE experience. European Distance and E-learning Network (EDEN) Research Workshop, October 25-27, 2010. Budapest, Hungary.

Brindley, J., Blaschke, L.M., & Walti, C. (2008). Creating effective collaborative learning groups in an online environment. European Distance and E-learning Network (EDEN) Research Workshop, October 2008.

Blaschke, L.M., Dudink, G., Fox, B., Schuster, C., Smith, L.J., & Templeton, C. (2004). In search of the ideal classroom in a blended learning environment. [Presentation]. 3rd EDEN Research Workshop, March 4-6, 2004.

Blaschke, L.M. (2004). Sustaining online collaboration in the global workplace: Seven lessons for application in the Volkswagen AutoUni. In U. Bernath & A. Szucs (Eds.), Proceedings of the Third EDEN Research Workshop, March 4-6, 2004, Oldenburg, Germany, pp. 388-394: BIS-Verlag. Available from: http://www.kreative-komm.de/eden2004.htm

Eurodl presence

Blaschke, L., & Brindley, J. (2011). Establishing a foundation for reflective practice: A case study of learning journal use. European Journal of Open, Distance, and E-Learning (EURODL), Special Issue. Retrieved from: http://www.eurodl.org/materials/special/2011/Blaschke_Brindley.pdf

EC member: 2012-2015

EC Vice-President: 2016-2018

Eurodl Board Member: 2016-present

EDEN Fellowship: 2012, Senior Fellow: 2018

Conference Committee member

Program committee:

EDEN Annual Conference:

  • 2011: Dublin, Ireland
  • 2013: Oslo, Norway
  • 2014:Zagreb, Croatia
  • 2015: Barcelona, Spain
  • 2016: Budapest, Hungary
  • 2017: Jonköping, Sweden
  • 2018: Genoa, Italy
  • 2019: Brugge, Belgium
  • 2020: Timisoara, Romania (online)

EDEN Research Workshops:

  • 2010: Budapest, Hungary
  • 2008: Paris, France

Keynote/invited speaker

Fostering student well-being in online learning, Panelist

Media and Learning Online (November 18-19, 2020)

Leaders and Legends in Online Learning, webinar series: https://onlinelearninglegends.com (November 2020)

A Call for Agency: Helping to Make Learners Life-Ready

"Lifelong learning in a digital era" Symposium, Higher Education and E-Learning (HEEL) Network, Mid Sweden University, Sundsvall, Sweden (November 16-17, 2020)

Digital Education in the 21st Century, "Promoting development of self-determined learning skills in learners", Moscow, Russia (October 20-21, 2020)

Education in the times of Corona: Can we put life-long learning into the learning agenda?, Panelist

Council for Global Citizenship Education, Global Citizenship Foundation

(August 8, 2020)

 

Pushing the Boundaries of Higher Education: Challenging Traditional Models with Innovative and Creative Practices

Speaker at Universitat Oberta de Catalunya (October 3, 2017)

Videos: https://www.youtube.com/watch?v=jOsWfnEEbPg&feature=youtu.behttps://www.youtube.com/watch?v=iZGVjtYrLuo&feature=youtu.be

Slides: https://www.slideshare.net/lisamarieblaschke/on-heutagogy

 

UNISA Symposium - Self-determined Learning

Speaker at University of South Africa (September 1, 2017)

Video: https://www.youtube.com/watch?v=KPio1CWYe18

 

Quality Issues in Europe,

Speaker at Pegaso Online University (April 10, 2017)

Presentation: https://www.slideshare.net/lisamarieblaschke/toward-learnercentered-education-issues

 

Opening up Europe: Strategies and the added value of collaborations

Keynote Speaker at Open Education (OE) Global (March 2016)

Video: https://youtu.be/prcUhvUPCnM

 

Setting the Scene for ICDE 2016

Panel discussion member at University of South Africa, Pretoria, South Africa (October 2015)

 

Incorporating Social Media in the Classroom to Support Self-Determined Learning

Guest lecturer at University of South Africa, College of Law, Pretoria, South Africa (October 2015)

 

Self-determined learning: Creating personal learning environments for lifelong learning.

Keynote Speaker at Eleventh European Conference on Technology Enhanced Learning (EC-TEL), Toledo, Spain (September 2015)

 

Using Social Media and Heutagogy to Develop Lifelong Learning Skills

Keynote Speaker at Annual Research in Distance Education, London, England  (November 2013 https://youtu.be/bWEjf3Vqbrw

 

Learning for Life: Preparing Learners for the Complexities of The Workplace Today and Tomorrow

Keynote Speaker at First Annual Heutagogy Conference, Prague, Czech Republic (March 2013)

Video: http://vimeo.com/62879879

 

Workshop Closing Remarks
Keynote Speaker at Sixth EDEN Research Workshop, Leuven, Belgium (October 2012) 

EDEN NAP profile

Position, Work experience

Career Experience

Program Director of the Master of Technology Enhanced Learning (MTEL) (February 2018 - Present)

Oldenburg University - Oldenburg, Germany

 

Associate Professor – Adjunct Faculty (May 2007 – December 2017)

University of Maryland College (College Park, MD, USA) / Carl von Ossietzky Universität Oldenburg (Oldenburg, Germany)

Teaching online graduate-level courses for the Graduate School of Management and Technology as part of the Master of Distance Education and E-Learning (MDE) program: OMDE601 Foundations of Distance Education, DEPM622 The Business of Distance Education, and OMDE670 MDE Capstone.

Communications Consultant (September 2005 – Present)

Kreative Kommunikation (Reichartshausen, Germany)

Developing and designing e-learning and blended learning content, as well as certification testing questions, for international sales force within the IT industry (e.g., SAP Business ByDesign); topics include small and midsize enterprises (SMEs), total customer experience (TCE), sales strategies and tools, and customer value framework

Designing and developing extensive product-related marketing collateral, such as white papers, positioning and messaging document, and business blueprints, as well as customer website content 

Redesigned and rewrote customer’s internal statement of direction for its latest software solution (SAP Business ByDesign)

 

Services Product Manager (March 1999 – August 2002)

SAP AG (Walldorf, Germany)

Designed workplace intranet sites, online service processes, and marketing collateral. Participated in design and delivery of virtual classroom and e-learning solutions for service subsidiaries. Responsible for positioning and marketing of services software products.

Development Manager (May 1996 – February 1999)

SAP AG (Walldorf, Germany)

Directed the design and development of SAP information products enterprise-wide, as well as developed training and recruitment programs for SAP’s over 400 information developers. Co-authored and implemented SAP’s integrated, learning-object based information design solution for training and online documentation. Directed the implementation of global quality improvements, including quality processes such as copyediting, quality reviews, and usability testing of training and documentation in English and German. Designed, developed, and delivered courses on topics such as user-centered information design and development, copyediting, and developmental editing.

Manager, SAP Services Documentation and Translation (April 1995 – April 1996)

SAP AG (Walldorf, Germany)

Directed design, development, production, and translation of services CD-ROM training products, marketing collateral, and documentation. Led and designed SAP’s information architecture project. Presented at international SAP conferences on service-related topics. Managed special projects for SAP executive board, such as service globalization, and served as the board’s service liaison to subsidiaries worldwide.

Information Developer/Coordinator (April 1990 – March 1995)

SAP AG (Walldorf, Germany)

Wrote technical documentation for financial software packages (R/2 and R/3). Coordinated documentation and training projects for Financial Software Division. Provided technical support, consulting services, and training for internal employees and software customers. Co-authored SAP’s first Standards and Guidelines for Information Development (winner of the 1992 Society for Technical Communication International Distinguished Award). Taught business English courses to software developers. 

Documentation Supervisor (February 1988 – March 1990)

Higher Education Assistance Foundation (St. Paul, MN, USA)

Directed and managed staff of documentation and production groups. Coordinated documentation and training projects and project schedules for the company’s new multi-million dollar student loan processing system. 

Documentation Specialist (June 1987 – January 1988)

Excel Instruction, Inc. (Minneapolis, MN, USA)

Designed and developed technical documentation and training materials for financial and banking customers. 


Professional Affiliations

Reviewer Panel, Journal of Online Learning and Teaching (JOLT), 2012 – present

Editorial Review Board, IGI Global, 2009-present

Peer Reviewer, International Review of Research in Online and Distance Learning (IRRODL), 2008-present

Member, European Distance and E-Learning Network (EDEN), 2000-present; Network of Academic Professionals (NAP), 2010-present. 

Senior Member, Society for Technical Communication (STC), 1987-present

Member, Public Relations Student Society of America (PRSSA), (1984-1987); President (1986)

Editorial Advisory Board, Minnesota Technolog, Undergraduate Publication of the Institute of Technology at the University of Minnesota, 1985-1987

Education and training, degres, academic qualifications

Education

Doctoral Student (January 2011 – Present), Carl von Ossietzky Universität Oldenburg, Oldenburg, Germany

Master in Education and Science Management (MBA), March 2017; Center for Lifelong Learning, Carl von Ossietzky Universität Oldenburg

Master of Distance Education (2004), University of Maryland University College, Graduate School of Management and Technology, College Park, MD, USA

Teaching and Training at a Distance Certificate (2003), University of Maryland University College, Graduate School of Management and Technology, College Park, MD, USA

Distance Education and Technology Certificate (2002), University of Maryland University College, Graduate School of Management and Technology, College Park, MD, USA

German Language Certificate (1992), Goethe Institute, Frankfurt, Germany

Bachelor of Science in Technical Communication (1987), University of Minnesota, Minneapolis-St. Paul, MN, USA


Training

Advanced Certificate (2010), Center for Teaching and Learning, University of Maryland University College, College Park, MD, USA. Workshops included: 

Best Instructional Practices: Rethinking Your Online Teaching (March  2009)

Rubrics: Grading Effectively and Efficiently (February 2009)

Working with Wimba (September  2008)

Academic Policies (October 2008)

Beyond Library Basics: Choosing, Using, But Not Abusing Information (November 2008)

Google Universe: How to Make the Most of our Students’ Favorite Resource (June  2009)

Certificate of Completion: Developing Procedures, Policies, & Documentation  (1993), Information Mapping, Inc, Waltham, MA, USA

Personal skills (incl. languages) and additional information

Languages

English (native), German


Hobbies

Nordic walking, yoga, scuba diving, reading, gardening, Italian cooking.

Area of expertise and field of interest (general), , , ,

Area of expertise and field of interest (education and training), , , , , , , , , , , , ,

Projects

ET2020 - Working Group on Digital Skills and Competencies

Working Group Member                                                                 2017-Present

Publications, articles, papers, studies

Blaschke, L.M., Müskens, W., & Zawacki-Richter, O. (In press, 2019). Openness in context: Realizing openness with open educational resources (OER) and prior learning assessment and recognition (PLAR). In D. Conrad & P.Prinsloo (Eds.), Ecologies of open: Inclusion, intersections and interstices in education

 

Blaschke, L.M. (In press, 2018). The pedagogy-andragogy-heutagogy continuum and technology-supported personal learning environments. In I.Jung (Ed.), Open and distance education theory revisited: Implications for the online era. Heidelberg, Germany: Springer.

 

Blaschke, L.M. (2017). Self-determined learning (heutagogy) and digital media: Creating integrated educational environments for developing lifelong learning skills. In Kergel D., Heidkamp B., Telléus P., Rachwal T., Nowakowski S. (eds), The Digital Turn in Higher Education. Springer VS, Wiesbaden. DOI: 10.1007/978-3-658-19925-8_10.

 

Blaschke, L.M. (2016). Strategies for Implementing Self-Determined Learning (Heutagogy) within Education:

A Comparison of Three Institutions (Australia, South Africa, and Israel)[Masters Thesis - MBA]. DOI: 10.13140/RG.2.2.23074.63687

 

Blaschke, L.M. (2016). Self-determined learning: Designing for heutagogic learning environments. In J. Elen, & G. Clarebout (Eds.), Learning, Design, and Technology. An International Compendium of Theory, Research, Practice, and PolicyHeidelberg, Germany: Springer Verlag.

 

Booth, M., Blaschke, L.M., & Hase, S. (2016). Practicing the practice: The heutagogy community of practice. In J. McDonald & A. Cater-Steel (Eds.), Communities of practice: Facilitating social learning in higher education. Heidelberg, Germany: Springer Verlag.

 

Blaschke, L.M., & Hase, S. (2015). Heutagogy: A holistic framework for creating 21st century self-determined learners. In M.M. Kinshuk & B.Gros, The future of ubiquitous learning: Learning designs for emerging pedagogies. Heidelberg, Germany: Springer Verlag. Available from: http://www.springer.com/us/book/9783662477236 

 

Blaschke, L.M., & Zawacki-Richter, O. (2015). Book review: Against the tide - Critics of digitalisation. E-learning and education (eleed). Available from: https://eleed.campussource.de/archive/11/4196 

 

Blaschke, L.M. & Brindley, J. (2015). Using social media in the online classroom. In M. Ally & B. Khan, The international handbook of e-learning (volume 2): Implementation and case studies. Athabasca, Canada: Routledge. https://www.routledge.com/International-Handbook-of-E-Learning-Volume-2-Implementation-and-Case/Ally-Khan/p/book/9781315760902 

 

Blaschke, L.M., & Hase, S. (2015). Heutagogy, technology, and lifelong learning for professional and part-time learners. In A. Dailey-Hebert & K.S. Dennis,Transformative perspectives and processes in higher education. Heidelberg, Germany: Springer Verlag.

 

Blaschke, L.M. (2014). Using social media to engage and develop online learners in self-determined learning. Research in Learning Technology. Retrieved from: http://www.researchinlearningtechnology.net/index.php/rlt/article/view/21635/html

 

Blaschke, L.M., Hase, S., & Kenyon, C. (2014). Experiences in self-determined learning. United States: Amazon.com. http://www.amazon.com/Experiences-Self-Determined-Learning-L-M-Blaschke/dp/1502785307

Blaschke, L.M. (2013). Using Web 2.0 to support development of self-determined learning skills. In Hase, S., & Kenyon, C., Self-Determined Learning: Heutagogy in Action. London, United Kingdom: Continuum Publishing Company.

Blaschke, L.M. (2012). Heutagogy and lifelong learning: A review of heutagogical practice and self-determined learning. International Review of Research in Open and Distance Learning. 13(1), 56-71. Retrieved from: http://www.irrodl.org/index.php/irrodl/article/view/1076/2113.

Blaschke, L., Porto, S., & Kurtz, G. (2011). Online teaching and learning with social media: The MDE perspective. Distance Education Quarterly, 8(11), 2-3. Available from: http://issuu.com/dehub/docs/dehub-newsletter-no-8-winter-2011/1

Blaschke, L., & Brindley, J. (2011). Establishing a foundation for reflective practice: A case study of learning journal use. European Journal of Open, Distance, and E-Learning. Available from: http://www.eurodl.org/materials/special/2011/Blaschke_Brindley.pdf

Porto, S., Blaschke, L., & Kurtz, G. (2011). Creating an ecosystem for life-long learning through social media: A Graduate experience. In C. Wankel (Ed.), Educating Educators with Social Media: Cutting-Edge Technologies in Higher Education series. Bingley, United Kingdom: Emerald Group Publishing. 

Porto, S., Walti, C., Blaschke, L., Brindley, J., Foster, A., Frank, I., Fresen, J., Suarez, C., Marciel-Rozzi, J., Kipta, A., Ledford, B. (2010). Circles of discovery: Building and sustaining e-Relationships at a distance. [Conference presentation]. United States Distance Learning Association (USDLA): 4th International Forum for Women in eLearning Conference, December 1-3, 2010 in Albuquerque, N.M. 

Brindley, J., Blaschke, L.M., & Walti, C. (2009). Creating effective collaborative learning groups in an online environment. International Review of Research in Open and Distance Learning, 10(3). Available from: http://www.irrodl.org/index.php/irrodl/article/view/675/1313

Blaschke, L.M., Dudink, G., Fox, B., Schuster, C., Smith, L.J., & Templeton, C. (2004). In search of the ideal classroom in a blended learning environment. [Conference Presentation]. In Proceedings of the Third EDEN Research Workshop, March 4-6, 2004, Oldenburg, Germany. Available from: http://www.kreative-komm.de/AutoUni_P.pps

Hackos, J.T, Blaschke, L., MacKay, B., & Rosenquist, D.J. (1998). Assessing publications process maturity: Experiences of two organizations at different levels of process maturity. [Panel Discussion]. In Proceedings of the 45th International Technical Communication Conference, Anaheim, California, May 17-20, 1998, p. 135. Society for Technical Communication: Washington, D.C.  Available from: http://lisamarieblaschke.pbworks.com/w/file/46736639/Hackos_Blaschke_MacKay_STC_1998.pdf

Blaschke, L.M., & Oswald, G. (1996). Support- und Service-Systeme bei SAP (SAP Support and Service Systems). HMD, 187. Retrieved July 18, 2004 from: http://hmd.dpunkt.de/187/04.html

Blaschke, L.M., & Oswald, G. (1995). SAP R/3 Services: Dienstleistungen für alle R/3 Projektphasen (SAP R/3 Services: Services for All R/3 Project Phases). Management & Computer, 3(3), 215-220.

Blaschke, L.M. (1992). Writing documentation for an international audience. In Proceedings of the 39th International Technical Communication Conference, Atlanta, Georgia, May 10-13, 1992, pp. 92-95. Society for Technical Communication: Washington, D.C.

Blaschke, L.M. (1992). Using levels of editing. [Conference Workshop.] In Proceedings of the 39th International Technical Communication Conference, Atlanta, Georgia, May 10-13, 1992, p. 187. Society for Technical Communication: Washington, D.C. 

Michalski, L.M. (1989). The centralized documentation project plan. In Proceedings of the 36th International Technical Communication Conference, Chicago, Illinois, U.S.A., May 14-17, 1989, pp. WE-119-WE-122. Society for Technical Communication: Washington, D.C.

Numerous public relations and newspaper articles, 1981-1985.

Communication services